Return Policy in Belgium
How to return an item
- Place the item in the item packaging and fill in the return reason code in the field on the item packaging
- Place item and return form in the return parcel (you can re-use the parcel/bag that we sent you)
- Put the prepaid return label (sticker) on your return parcel
- The return costs of EUR 3.95 will be deducted from your refund
JACK&JONES Customized Jeans cannot be returned or exchanged.
UPS will pick up your return parcel at your home. You can apply for collection of a return for free by phone (please see number below) or on the internet at www.ups.com under "Collection" and "Schedule a collection"
If you wish to call the collection service (for free) to schedule a pick-up time, you can use the number below:
UPS Belgium 078-250-877
We will do our outmost to process your return within 14 working days.
Please note: We can only process your return if you have purchased the item in Bestseller's online shop. If you wish to return items bought in one of our stores, please contact the store in question.
Refund
As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, we will deduct the return shipping cost of EUR 3.95 from the refund amount.
The refund will be issued to the credit card you used when you made the purchase.
Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card issuer or bank.
If you have any queries or need assistance, please contact our Customer Service
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