How to return an item

• Place the item in the item packaging and fill in the return reason code in the field on the item packaging
• Place item and return form in the return parcel (you can re-use the parcel/bag that we sent you)
• Put the prepaid return label (sticker) on your return parcel
• Deliver your parcel to your nearest KIALA point
• The return costs of EUR 3.95 will be deducted from your refund

JACK&JONES Customized Jeans cannot be returned or exchanged

We will do our outmost to process your return within 14 working days.
 

Refund

As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, we will deduct the return shipping cost of EUR 3.95 from the refund amount.

The refund will be issued to the credit card you used when you made the purchase.

Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card issuer or bank.

If you have any queries or need assistance, please contact our Customer Service