Return Policy in Italy
If you regret your purchase, you can return the item to us within 30 days of receipt in the original condition (with handtags etc) and we will then refund you the money. We will send you a confirmation by email as soon as we have registered your return items.
JACK&JONES Customized Jeans cannot be returned or exchanged.
How to return an item
- Place the item in the item packaging and fill in the return reason code in the field on the item packaging
- Place item and return form in the return parcel (you can re-use the parcel/bag that we sent you)
- Put the prepaid return label (sticker) on your return parcel
- Return shipping costs €5.95 when using the prepaid return label and sending with UPS
UPS will pick up your return parcel at your home. You can apply for collection of a return for free by phone (please see number below) or on the internet at www.ups.com under "Collection" and "Schedule a collection"
If you wish to call the collection service (for free) to schedule a pick-up time, you can use the number below:
UPS Italy 02-30303039
Please send your return to:
- Bestseller Return Department
- Hermes Retourenbetrieb
- Bannwarthstr. 5
- 22179 Hamburg
- Germany
We will do our outmost to process your return within 14 working days.
Please note: We can only process your return if you have purchased the item in Bestseller's online shop. If you wish to return items bought in one of our stores, please contact the store in question.
Refund
As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, the return shipping costs of €5.95 will be deducted from your refund.
The refund will be issued to the credit card you used when you made the purchase.
Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card issuer or bank.
If you have any queries or need assistance, please contact our Customer Service
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