Our Customer Service closes at 15.00 Thursday 2 April 2015 for the countries: Belgium, France, UK and Spain. The following countries are unfortunately closed: Austria, Ireland, Italy and Finland.
You are always welcome to send us an email and we will respond as soon as possible.
On Friday 3 April and Monday 6 April 2015 Customer Service will be closed for all countries. No parcels will be shipped from the warehouse on these dates.
Shipping and Delivery in Italy
Shipping costs: €5.95 - Free shipping on orders above €80.00!
Delivery time: 4-6 working days
Shipping Company: UPS
Minimum amount: €39.90
The shipping price is a fixed amount. This means that no matter how many items you choose to purchase, the shipping costs will stay the same.
Track & Trace
As soon as your parcel has left our warehouse, you will receive an email with a track & trace number so you can follow the parcel until it reaches you.
When you are not at home
If you are not at home by first delivery attempt, UPS will put a notification card in your letter box. This card contains the information where your parcel has been delivered.
Your parcel has either been delivered to your neighbour or to a UPS / Kiala Service Point near you. If you do not want to pick up your at the UPS / Kiala Service Point, you can call the UPS service number to arrange another delivery attempt.
If your parcel has been delivered to a UPS / Kiala Service Point, the parcel has to be collected within 14 days. After this time period the parcel will be returned to us.
We are unfortunately not able to deliver to islands or areas with special customs regulations.