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Free Shipping! On Orders Above 80€

Welcome to Customer Service

+44 1618 366 825

Opening Hours (CET)

Monday to Thursday9.00 to 17.00

Friday9.00 to 14.30

Want your delivery before New Year? Order no later than:

Finland: Tuesday 16 December 2014

Ireland, Spain, Italy, Austria: Sunday 21 December 2014

UK: Tuesday 16 December 2014

Belgium: Wednesday 17 December (Kiala) and Monday 22 December 2014 (UPS)

France: Monday 15 December (Kiala) and Monday 22 December 2014 (UPS)

 

Customer Service closes at 13.00 on 19 December.

 

Shipping and Delivery in Italy

Home delivery

 

Shipping costs: €5.95 - Free shipping on orders above €80.00!

Delivery time: 4-6 working days

Shipping Company: UPS

Minimum amount: €39.90

 

The shipping price is a fixed amount. This means that no matter how many items you choose to purchase, the shipping costs will stay the same.

 

Want your delivery before New Year? Order no later than Sunday 21 December 2014.

 

Track & Trace

As soon as your parcel has left our warehouse, you will receive an email with a track & trace number so you can follow the parcel until it reaches you.


 
When you are not at home

If you are not at home by first delivery attempt, UPS will put a notification card in your letter box. This card contains the information where your parcel has been delivered. 

Your parcel has either been delivered to your neighbour or to a Kiala Parcel Shop near you. If you do not want to pick up your parcel at the Kiala Parcel Shop, you can call the UPS service number to arrange another delivery attempt.

If your parcel has been delivered to a Kiala Parcel Shop, the parcel has to be collected within 14 days. After this time period the parcel will be returned to us. 

 

Delivery exceptions

We are unfortunately not able to deliver to islands or areas with special customs regulations.

How to open / close the parcel