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Welcome to Customer Service

+44 1618 366 825

Opening Hours (CET)

Monday to Thursday9.00 to 17.00

Friday9.00 to 14.30

Customer Service closes at 13.00 on 19 December.

 

Want your delivery before New Year? Order no later than:

Finland: Tuesday 16 December 2014

Ireland, Spain, Italy, Austria: Sunday 21 December 2014

UK: Tuesday 16 December 2014

Belgium: Wednesday 17 December (Kiala) and Monday 22 December 2014 (UPS)

France: Monday 15 December (Kiala) and Monday 22 December 2014 (UPS)

 

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Opening Hours (CET)

Monday to Thursdaynull

Fridaynull

Dictionary

 

A
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F
G
H
I
J
K
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M
N
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P
Q
R
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T
U
V
W
X
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Brand 

A brand is a trademark. Our brands are: JACK & JONES, SELECTED, VERO MODA, Y.A.S, NOISY MAY, ONLY, ONLY & SONS, VILA, OBJECT, PIECES, LITTLE PIECES, NAME IT, OUTFITTERS NATION, MAMALICIOUS, JUNAROSE and J.LINDEBERG.

 

Brand Site

The web site of one brand – e.g. www.veromoda.com

 

Browser

A browser is a computer installation that gives the computer access to the internet. Examples are: Internet Explorer, Mozilla Firefox and Google Chrome.

 

 

Cookies

A cookie is a small file with information that a web site stores permanently on your computer’s hard drive. The cookie allows the site to recognize your computer and is used to improve the usability.
 

CVC – code

A CVC- code is a three-digit code on the back of your credit card.  

 

 

Internet browser

An internet browser is a computer installation which gives the computer the opportunity to “surf” on the internet. An example of a browser is Internet Explorer, Mozilla Firefox and Google Chrome.

  

  

My Account 

Under My Account, you can upload and save information regarding your address, e-mail etc. You can also check your order or any previous orders placed in our online shop.

 

 

Operating system

E.g. Windows Vista, Windows 7 or Mac OS 9.0

 

P

 

PO Box Addresses

A post-office box or Post Office box (commonly referred to as a PO Box or a Postal Box) is a uniquely addressable lockable box located on the premises of a post office station.

 

Prepaid Return Label

You will find this label/sticker at the bottom of the delivery note in your parcel. The prepaid return label functions as a postage stamp with your address already printed on it. When you use this label, you can simply give the parcel to the freight company which it is valid for, who will return it to us.

 

 

Return code

On the return note, you will find the return codes 11-20. Each code is describing why you are sending the item back. E.g. “11 - The product is too small”

  

Return Tracking Number

A parcel always receives a tracking number before it is sent. In this way, the sender can follow the parcel from one place to another. Any parcel sent from us will also have a return tracking number which is located on the prepaid return label.

 

 
SSL (Secure Sockets Layer)

SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser.

SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. 

 

Storelocator

An overview over the physical stores.

 

Style name

The name of the Style e.g. LACEY SL TOP

 

Style number

The number of the style e.g. 15062936

 

Styles

A style is an item / article

 

 

Tracking-number

As soon as your parcel has left our ware house, you will receive a shipping confirmation by e-mail. The shipping confirmation contains the tracking number of your parcel. You will then be able to track your parcel until it reaches you.

 

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